Bank Business Plan Template

Written by Dave Lavinsky

bank business plan

Bank Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their banks.

If you’re unfamiliar with creating a bank business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write a bank business plan step-by-step so you can create your plan today.


How to Write a Business Plan for a Bank

If you want to start a bank or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your bank business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of bank you are running and the status. For example, are you a startup, do you have a bank that you would like to grow, or are you operating a chain of banks?

Next, provide an overview of each of the subsequent sections of your plan.

  • Give a brief overview of the bank industry.
  • Discuss the type of bank you are operating.
  • Detail your direct competitors. Give an overview of your target customers.
  • Provide a snapshot of your marketing strategy. Identify the key members of your team.
  • Offer an overview of your financial plan.


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Company Overview

In your company overview, you will detail the type of bank you are operating.

For example, you might specialize in one of the following types of banks:

  1. Commercial bank: this type of bank tends to concentrate on supporting businesses. Both large corporations and small businesses can turn to commercial banks if they need to open a checking or savings account, borrow money, obtain access to credit or transfer funds to companies in foreign markets.
  2. Credit union: this type of bank operates much like a traditional bank (issues loans, provides checking and savings accounts, etc.) but banks are for-profit whereas credit unions are not. Credit unions fall under the direction of their own members. They tend to serve people affiliated with a particular group, such as people living in the same area, low-income members of a community or armed service members. They also tend to charge lower fees and offer lower loan rates.
  3. Retail bank: retail banks can be traditional, brick-and-mortar brands that customers can access in-person, online, or through their mobile phones. They also offer public financial products and services such as bank accounts, loans, credit cards, and insurance.
  4. Investment bank: this type of bank manages the trading of stocks, bonds, and other securities between companies and investors. They also advise individuals and corporations who need financial guidance, reorganize companies through mergers and acquisitions, manage investment portfolios or raise money for certain businesses and the federal government.

In addition to explaining the type of bank you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

  • When and why did you start the business?
  • What milestones have you achieved to date? Milestones could include the number of clients served, the number of clients with positive reviews, reaching X number of clients served, etc.
  • Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Bank Company Overview Example

Welcome to TrustGuard Bank, a fresh financial institution serving the residents of Salina, Kansas. As a new local bank in the area, we’re here to fill the void left by the absence of high-quality local banking options. Our commitment is to the community of Salina, ensuring that our neighbors have access to superior banking services right at their doorstep. We pride ourselves on being a bank that understands the needs of its customers and strives to meet them every day.

At TrustGuard Bank, our product and service offerings are designed to cater to a wide range of financial needs. Whether you’re looking for a simple savings account, a checking account, Certificates of Deposit (CDs), business checking accounts, or need a business line of credit, we have you covered. Our aim is to provide a comprehensive suite of banking services that support both individual customers and the local business community in Salina. By offering a variety of banking products, we ensure that our customers have access to the financial solutions they need to thrive.

Located in the heart of Salina, Kansas, TrustGuard Bank is perfectly positioned to serve the local community. Our central location not only makes us accessible to our customers but also underscores our commitment to being an integral part of the Salina community. We are not just a bank; we are your neighbors, dedicated to contributing to the growth and prosperity of our hometown.

Our unique qualifications for success stem from a combination of our founder’s prior experience in successfully running a bank and our commitment to offering higher-quality banking services than our competitors. We understand that to stand out, we must not only match the offerings of our competitors but exceed them in quality and variety. This understanding drives our efforts to innovate and provide a superior banking experience to everyone who walks through our doors.

Since our founding on July 1, 2024, TrustGuard Bank has achieved several key milestones. We are a proud S Corporation, a legal structure that suits our business goals and growth plans. Our accomplishments to date include the design of our logo, the development of our company name, and securing a prime location for our bank. These achievements mark the beginning of our journey to becoming a cornerstone of the Salina community.


Industry Analysis

In your industry or market analysis, you need to provide an overview of the bank industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the bank industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your bank business plan:

  • How big is the bank industry (in dollars)?
  • Is the market declining or increasing?
  • Who are the key competitors in the market?
  • Who are the key suppliers in the market?
  • What trends are affecting the industry?
  • What is the industry’s growth forecast over the next 5 – 10 years?
  • What is the relevant market size? That is, how big is the potential target market for your bank? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Bank Industry Analysis Example

The banking industry in the United States is a significant sector with a large market size. As of now, the total assets of commercial banks in the US amount to over $20 trillion. This demonstrates the scale and importance of the industry within the country’s financial system. Furthermore, the industry is expected to experience steady growth in the coming years, driven by factors such as increasing consumer demand for banking services and overall economic expansion.

One of the key trends in the banking industry is the growing adoption of digital banking services. With the rise of technology and changing consumer preferences, more customers are opting for online and mobile banking options. This trend presents a great opportunity for TrustGuard Bank, as a new player in the market, to leverage digital platforms to reach and serve customers in Salina, Kansas. By offering convenient and innovative digital banking solutions, TrustGuard Bank can attract tech-savvy customers and differentiate itself in the competitive industry.

Another trend in the banking industry is the increasing focus on personalized customer service and relationship-building. Banks are recognizing the importance of establishing strong relationships with customers to retain their loyalty and trust. TrustGuard Bank can capitalize on this trend by providing tailored financial solutions and exceptional customer service to the residents of Salina. By building trust and rapport with clients, TrustGuard Bank can position itself as a reliable and customer-centric institution in the local market.

 

Customer Analysis

The customer analysis section of your bank business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individuals, small businesses, families, and corporations.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of bank you operate. Clearly, corporations would respond to different marketing promotions than individuals, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.

Bank Customer Analysis Example


Target Customers

At TrustGuard Bank, we will target local residents in Salina, Kansas, focusing on individuals and families seeking personalized banking services. Our customer-centric approach is essential for attracting those who value community-based banking and prefer face-to-face interactions over digital-only solutions. We will tailor products such as savings accounts, personal loans, and mortgage services to meet the unique needs of this demographic, providing competitive rates and personalized financial advice.

Local businesses will also be a key target segment for TrustGuard Bank, as we aim to support Salina’s economic growth by offering specialized financial products. Our services will include business checking and savings accounts, commercial loans, and merchant services, designed to help small to medium-sized enterprises manage their finances efficiently. We will also provide expert financial consultation to assist local businesses in achieving their strategic goals and expanding their operations.

Furthermore, we will target young professionals and millennials who are entering the workforce and seeking to establish their financial footing. By offering digital banking services, mobile apps, and online financial management tools, we will appeal to tech-savvy clients who value convenience and innovation. Our efforts will focus on building long-term relationships with this demographic through tailored financial products like student loan refinancing and first-time homebuyer programs.

In addition to these segments, we will also focus on retirees and senior citizens who are looking for secure, stable banking options. By offering high-yield savings accounts, retirement planning services, and wealth management solutions, we will meet the financial needs of this group. Our commitment to providing excellent customer service and personalized financial advice will ensure that retirees feel secure and valued in our community.

Customer Needs

TrustGuard Bank addresses the need for high-quality banking services that residents in Salina, Kansas, demand. Customers expect reliable and efficient service, encompassing everything from seamless digital banking experiences to attentive in-person interactions. By prioritizing customer satisfaction, TrustGuard Bank ensures that clients feel valued and supported in every transaction.

In addition to quality service, TrustGuard Bank fulfills the need for financial security and peace of mind. Customers seek a trusted institution that safeguards their assets and personal information. The bank implements robust security measures and transparency in all operations, fostering trust and confidence among its clientele.

Furthermore, TrustGuard Bank caters to the diverse financial needs of its customers by offering a wide range of products and services. From personal savings accounts to small business loans, the bank provides tailored solutions that fit the unique requirements of each client. This flexibility and responsiveness help individuals and businesses achieve their financial goals.

Lastly, TrustGuard Bank meets the need for community involvement and support. Customers appreciate a bank that invests in local initiatives and contributes to the broader well-being of Salina. By engaging in community development projects and partnerships, TrustGuard Bank enhances its reputation as a dedicated and socially responsible financial institution.


Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other banks.

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes trust accounts, investment companies, or the stock market. You need to mention such competition as well.

For each such competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

  • What types of customers do they serve?
  • What type of bank are they?
  • What is their pricing (premium, low, etc.)?
  • What are they good at?
  • What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

  • Will you provide loans and retirement savings accounts?
  • Will you offer products or services that your competition doesn’t?
  • Will you provide better customer service?
  • Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

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Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a bank business plan, your marketing strategy should include the following:

Product: In the product section, you should reiterate the type of bank company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide savings accounts, auto loans, mortgage loans, or financial advice?

Price: Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.

Place: Place refers to the site of your bank. Document where your company is situated and mention how the site will impact your success. For example, is your bank located in a busy retail district, a business district, a standalone office, or purely online? Discuss how your site might be the ideal location for your customers.

Promotions: The final part of your bank marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

  • Advertise in local papers, radio stations and/or magazines
  • Reach out to websites
  • Distribute flyers
  • Engage in email marketing
  • Advertise on social media platforms
  • Improve the SEO (search engine optimization) on your website for targeted keywords


Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your bank, including reconciling accounts, customer service, accounting, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to sign up your Xth customer, or when you hope to reach $X in revenue. It could also be when you expect to expand your bank to a new city.

Bank Operations Plan Example


Key Operational Processes

To ensure the success of TrustGuard Bank, there are several key day-to-day operational processes that we will perform:

  • Customer Account Management: Open, maintain, and close customer accounts efficiently while ensuring data accuracy and security.
  • Transaction Processing: Process deposits, withdrawals, wire transfers, electronic payments, and other financial transactions promptly to meet customer expectations.
  • Customer Service: Provide excellent customer service through multiple channels including in-person, phone, email, and online chat to address inquiries and resolve issues.
  • Loan Processing: Evaluate and process loan applications, ensuring compliance with regulatory standards and internal policies.
  • Risk Management: Monitor and assess risks associated with lending, investments, and operations to protect the bank’s assets and customer interests.
  • Regulatory Compliance: Ensure all operations comply with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Financial Reporting: Prepare and analyze daily, weekly, and monthly financial reports to track performance and inform decision-making.
  • IT and Cybersecurity: Maintain robust IT systems and implement cybersecurity measures to protect customer data and ensure operational continuity.
  • Marketing and Customer Engagement: Develop and execute marketing strategies to attract new customers and retain existing ones through personalized engagements and community involvement.
  • Employee Training and Development: Conduct regular training sessions for staff to ensure they are knowledgeable about products, services, and regulatory requirements.
  • Cash Management: Manage cash levels in branches and ATMs to meet customer demand while optimizing liquidity.
  • Vendor and Partner Management: Coordinate with external vendors and partners to enhance service offerings and streamline operations.
  • Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement and implement changes to enhance service quality.

Milestones

TrustGuard Bank expects to complete the following milestones in the coming months to ensure its success:

  • Secure Regulatory Approvals: Obtain all necessary licenses and approvals from federal and state banking regulators to legally operate in Salina, Kansas.
  • Develop Robust IT Infrastructure: Implement a secure and efficient IT system to support banking operations, including online and mobile banking platforms.
  • Launch Initial Banking Services: Successfully launch core banking products such as savings accounts, checking accounts, and basic loans to attract initial customers.
  • Establish Physical Branch Presence: Open at least one physical branch location in Salina to serve customers and provide face-to-face banking services.
  • Implement Comprehensive Risk Management Framework: Develop and implement a risk management system to identify, assess, and mitigate operational, financial, and compliance risks.
  • Build a Skilled Team: Recruit and train a team of qualified banking professionals to deliver excellent customer service and manage banking operations effectively.
  • Reach $15,000/month in Revenue: Achieve a consistent monthly revenue target of $15,000 to ensure financial stability and support ongoing operations and growth.
  • Establish Strong Customer Relationships: Implement strategies to build and maintain strong relationships with customers, encouraging loyalty and repeat business.
  • Enhance Brand Awareness: Develop and execute marketing campaigns to increase brand recognition and attract a larger customer base in Salina and surrounding areas.
  • Ensure Robust Cybersecurity Measures: Continuously update and strengthen cybersecurity protocols to protect customer data and maintain trust in the bank’s digital platforms.

 

Management Team

To demonstrate your bank’s potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally, you and/or your team members have direct experience in managing banks. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a bank or successfully running a small financial advisory firm.

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Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you see 5 clients per day, and/or offer sign up bonuses? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your bank, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business, and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a bank:

  • Cost of furniture and office supplies
  • Payroll or salaries paid to staff
  • Business insurance
  • Taxes
  • Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, and equipment

 

Appendix

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your bank location lease or a list of accounts and loans you plan to offer.
 
Writing a business plan for your bank is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the bank industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful bank.

Finish Your Business Plan Today!

If you’d like to quickly and easily complete your business plan, download Growthink’s Ultimate Business Plan Template and complete your plan and financial model in hours.


What Is a Bank Business Plan?

A business plan provides a snapshot of your bank as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.


Why You Need a Business Plan for Your Bank Business

If you’re looking to start a bank or grow your existing bank, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your bank to improve your chances of success. Your bank business plan is a living document that should be updated annually as your company grows and changes.


Sources of Funding for Banks

With regards to funding, the main sources of funding for a bank are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for banks.


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Don’t you wish there was a faster, easier way to finish your Bank business plan?

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OR, Let Us Develop Your Plan For You

Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.

See how a Growthink business plan consultant can create your business plan for you.


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